Terms of Service

The services provided by Everlasting Sleep Solutions are not intended to replace or supplement the medical or psychogical advice that you receive before, after or during your involvement with Everlasting Sleep Solutions. You agree that none of the advice that Everlasting Sleep Solutions provides shall be considered medical advice nor should the advice be relied upon as medical advice. You should always seek the advice from your doctor or GP. Therefore, you should consult with your doctor or healthcare provider if you have any healthcare related questions before beginning a new sleep program. If a medical problem appears or persists, do not disregard or delay seeking medical advice. Accordingly, Everlasting Sleep Solutions expressly disclaims any liability, loss, damage, or injury caused by the information provided to the client.

Consulting Services

For the consultation package chosen, Everlasting Sleep Solutions will provide consultation to the client to endeavour good sleep habits for the client's child, which will include services listed in the chosen package. Unless otherwise agreed upon between Everlasting Sleep Solutions and the client, the client will receive a personalised sleep plan within 48 hours from the initial consultation. The client then will have 48 hours to go over the plan thoroughly and will be able to contact Everlasting Sleep Solutions via phone or email if they wish to make any changes or raise any questions or concerns. Unless agreed upon otherwise, the client agrees to follow the plan to their best judgement and commit to working with Everlasting Sleep Solutions over the course of the support period to build appropriate sleep patterns for their child. Everlasting Sleep Solutions reserves the right to cancel this agreement at any time the client breaks any of the provisons for a one week period to create appropriate sleep habits for the client's child.

By using Everlasting Sleep Solutions services you agree to follow all guidelines relating to safe sleep practices as seen on the Red Nose website.

To achieve realistic results and expectations you agree to commit, follow and implement all the changes you are comfortable with in the service provided by Everlasting Sleep Solutions. If there is anything you are not comfortable with, or would like to change, this needs to be discussed with Everlasting Sleep Solutions before the end of the service.

Refund Policy

For all services that will be delivered in full with this agreement, Everlasting Sleep Solutions will be paid a fixed rate. All fees are to be paid prior to commencement of first initial consultation. Everlasting Sleep Solutions reserve the right to postpone or cancel consultation if full payment is not finalised. Refunds are at the sole discretion of Everlasting Sleep Solutions and the clients payment of the billed amount is typically deemed non refundable.

Should the client choose not to proceed after the initial consult, and once sleep plan has been received, the client is eligible for a 20% refund of the initial payment.

For any reason should the client need to place services on hold after commencement, arrangements will be advised by Everlasting Sleep Solutions.

If the client becomes threatening, abusive, or uncooperative or if there is reason to believe the saftey of the child is compromised, Everlasting Sleep Solutions reserves the right to terminate all services immediately with no refund.

If requested, the client will have an opportunity to seek extra support and help from Everlasting Sleep Solutions at a charge determined by the amount of support required.

Everlasting Sleep Solutions agrees that any information received in the course of carrying out obligations for the client, that relates to personal, financial or other affairs, will be treated in a strict confidence by Everlasting Sleep Solutions and will not be discussed or disclosed to any other persons or organisations without the clients written consent.